Lotus ​Wellbeing and Beauty

Shop 6, 1208 Sandgate Road
Nundah Queensland 4012
07 3260 6510
[email protected]

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Trading Hours
Monday - Closed
Tuesday - 9am to 1pm
Wednesdays - 1pm  to 8pm
Thursdays - 1pm to 8pm
Fridays - 9am to 5pm
Saturdays - 9am to 4pm
Sunday - Closed

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Salon Etiquette and FAQs

BOOKING POLICY

To secure your appointment at Lotus Wellbeing and Beauty, you will be required to provide valid credit card details to be kept on file, and pay a 50% NON REFUNDABLE booking fee at the time of booking.

Your appointment is not confirmed until the booking fee has been received. If we are unable to process the booking fee, the appointment time will be released and made available to other clients.

We understand that sometimes plans change. If you need to cancel or reschedule your appointment, we kindly ask that you provide us with as much notice as possible.

Cancellations with less than 24 hours notice
A cancellation fee equal to 50% of the total treatment cost will apply

Cancellations with less than 12 hours notice
The full treatment cost will be charged

No Shows
Failure to attend your appointment without notice will result in the full treatment cost being charged to the credit card held on file

A valid credit card is required to make and secure all appointments

We understand that unexpected circumstances and illness can occur. If you are unwell, please contact us as soon as possible and do not attend the salon if you may be contagious. Our cancellation policy still applies to late cancellations due to illness, however, exceptional circumstances may be considered at management's discretion.

By making an appointment at Lotus Wellbeing and Beauty, you are accepting and agreeing to our Booking and Cancellation Policy as stated above.

Thank you for your understanding and respecting the time we have reserved especially for you and for supporting our small business.

Illness/Sickness policy 

If you are feeling unwell or have symptoms of a contagious illness (cold, flu symptoms, fever, gastro, Covid, coldsores etc), please do not attend your appointment and contact us as soon as possible to reschedule. We are a small team, please be respectful as the salon will be closed if we are unwell. All client appointments will then have to be cancelled or rescheduled to future times where possible when we are able to return to work.

If you show up to the clinic and you are unwell, your appointment will be cancelled and you will be charged the full treatment cost.

We understand that illness can occur unexpectedly, however, last minute cancellations still leave an appointment that we may be unable to refill. Same-day cancellations due to illness may therefore incur a cancellation fee at management discretion.

We appreciate early notice wherever possible so we have the opportunity to offer your appointment to another client.

​If you have recently received any vaccinations, please let us know as this may have an effect on the treatment you are booked in for.

Do I need an appointment?

Yes. We recommend you book your appointment at least 1-2 weeks in advance to secure your preferred time and day.

*Please note we are NOT a walk in salon. Our reception is closed and the door is locked when we are looking after clients. Please call or email to book an appointment. For product purchases please call us to arrange a time. Custom products require a 48 hour notice period to be mixed up.

How do i book an appointment?

You can call the clinic directly on (07) 3260 6510 and speak with one of our therapists to arrange an appointment. If our therapists are with clients, please leave a message and we will call you back. Or send us an email and we will respond when we are available. 

*Please note we are NOT a walk in salon. Our reception is closed and the door is locked when we are looking after clients. Please call or email to book an appointment. For product purchases please call us to arrange a time. Custom products require a 48 hour notice period to be mixed up.

When should i arrive for my appointment?

Please arrive on-time for your appointment. If it is your first time visiting our clinic; please arrive five minutes prior to your scheduled appointment to fill in our new client consultation form.

what if i'm running late?

All of our treatments are time scheduled in. Please understand that if you arrive past your booked appointment time, we will do our best to complete the full treatment, however, this is not always possible and you will be charged for the full cost of the original appointment. 
- If you arrive late, your treatment time may be reduced to avoid impacting other clients
- Full treatment fees still apply
- If you are more than 15minutes late, we may need to reschedule your appointment and charge it as a late cancellation

what if need to cancel my appointment? 

We send a confirmation text 48 hours prior to your scheduled appointment. Please click on the link in the SMS or email to confirm. If you need to cancel or reschedule please call or email us asap to avoid the cancellation fee. 
Less than 24 hours notice will incur a 50% cancellation fee, less than 12 hours will result in payment of the full treatment cost.

how can i pay for my treatments?

We accept Eftpos, Visa, Mastercard and American Express. We are not taking cash at this time.

can i bring my childreN?

Sadly, we are not able to accommodate babies, toddlers or young children for Insurance and Workplace Health and Safety reasons. The clinic is an environment that has chemicals, hot wax and sharp objects. We ask that you come alone to your appointment for your relaxation and that of others. Our clinic is a quiet place for you to enjoy with no stress.

iS THERE PARKING AVAILABLE?

Parking is available in the streets around Nundah Village. Please allow enough time to find a park and make your way to our salon.

do you have gift vouchers?

Yes! Our Gift Vouchers are valid for three years from date of purchase. They must be redeemed before the expiry date.
You can purchase a gift voucher online or in clinic for a dollar amount. Gift vouchers will be forfeited if a scheduled appointment is missed and notice is not provided.

do you offer group bookings? 

Yes we can accommodate group bookings for your special occasions. Group bookings are ideal for hens parties, mother and daughter experiences, ladies get-together or couples pampering. A deposit is required to secure your appointment time.

*prices are subject to change without notice.